Option to only map empty fields

Feb 22, 2012 at 2:29 PM

This sounds like a brilliant solution to an age-old problem in CRM.

However, I can see lots of situations where I want to update an existing child record but not overwrite everything that would have been mapped from the parent. For example, a Contact may have various phone numbers such as direct dial rather than generic switchboard number, so I would want to keep this, but may want to fill in their missing address details (whole thing or maybe just missing state or zip code, or geolocation lat/long data).

Feature suggestion: It would be great to have a control to "ignore fields containing data" or "map only empty fields" so I could check a box for this and protect existing values on the child record.

May 18, 2012 at 5:52 AM

The above example of a well resolved with the use of workflow.